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Help Desk Jobs
The term "help desk" usually describes an internal support desk where the "customers" are other employees within the company who contact the desk for help. The massive growth of technology and IT jobs over the past several decades means computer systems have become more robust and specialized for particular applications, increasing the need to support growing ranks of users of those systems.
Help desk jobs typically require frequent interaction with callers via telephone and email, so verbal communication skills and listening skills are helpful. The range of issues addressed depends on the particular desk, but often there are equipment troubleshooting, password reset, and other support functions common to many support desks.
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